The visitor management system market is projected to rise from USD 1.6 billion in 2023 to USD 3.0 billion by 2028, growing at a compound annual growth rate (CAGR) of 13.7% during the forecast period. This market expansion is fueled by several factors, including a growing focus on security, the need for seamless and efficient visitor experiences, and the increasing demand for regulatory compliance and adherence to legal requirements.
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Services segment to account for higher CAGR during the forecast period
Visitor management system services encompass a range of offerings designed to support organizations in effectively implementing, customizing, and maintaining their visitor management solutions. These services extend beyond the software itself to provide tailored assistance and expertise throughout the entire lifecycle of the system. Service providers typically offer consultancy to understand an organization’s specific needs and security requirements, allowing for a customized solution that aligns with their operational goals.
Cloud segment is expected to hold the largest market size for the year 2023
A cloud-based visitor management system operates through software hosted on remote servers rather than locally on individual computers. These systems offer the advantage of accessibility from any device with an internet connection, catering to the needs of remote and mobile workers. Visitor management system software and data are securely stored in the cloud, enabling users to access them from virtually anywhere. Cloud-hosted systems offer quick deployment and integration with third-party platforms, essential features for an effective visitor management solution. By opting for a cloud-based Software as a Service (SaaS) solution, businesses can adopt a best-of-breed approach. Businesses, in turn, benefit from scalability, flexibility, and real-time insights into visitor activities. This shift to the cloud empowers organizations to modernize their visitor management process, providing a smoother, more accessible, and efficient experience for both visitors and administrators.
The healthcare and life sciences vertical is projected to grow at the highest CAGR during the forecast period
The adoption of visitor management system has gained prominence as a strategic solution to address security, regulatory compliance, and patient privacy concerns in healthcare and life sciences industry. These systems play a vital role in managing visitor access, enhancing operational efficiency, and ensuring a safe environment within medical facilities, clinics, research laboratories, and other healthcare settings. visitor management system in healthcare facilitates the seamless registration, verification, and tracking of visitors, patients, vendors, and even staff. The COVID-19 pandemic has further highlighted the importance of visitor management system in healthcare. Hospitals need to carefully manage visitor flow, screen for symptoms, and enforce social distancing. visitor management system offer a technology-driven solution to help healthcare facilities adapt to these new challenges while maintaining patient safety.
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Unique Features in the Visitor Management System Market
Visitor management systems (VMS) are equipped with advanced security capabilities, such as identity verification through facial recognition, biometric authentication, and automated background checks. These features help ensure the safety of premises by efficiently managing visitor access, reducing the risk of unauthorized entry, and complying with security protocols.
Modern visitor management systems offer seamless integration with other security and building management systems. These include access control systems, surveillance cameras, and emergency response protocols, creating a unified platform for effective monitoring and management. This integration streamlines operations, enhances security, and optimizes workflow.
In response to growing health concerns, many VMS platforms provide contactless check-in options. Visitors can pre-register online or use self-service kiosks for check-ins, minimizing physical interaction. This not only enhances convenience but also ensures compliance with health and safety guidelines, such as minimizing the spread of germs.
Visitor management systems offer real-time tracking of visitor movements within a facility. With GPS integration or tracking through badges and wristbands, security personnel can monitor visitors’ locations at all times. This ensures better control and the ability to respond quickly in case of emergencies.
Visitor management systems collect valuable data, such as visitor demographics, visit frequency, and duration, which can be analyzed to improve decision-making. This data can also assist in optimizing guest experiences, assessing peak times, and meeting regulatory requirements related to visitor tracking and documentation.
Major Highlights of the Visitor Management System Market
One of the primary drivers of the market is the growing focus on security and safety in organizations. With the rise of sophisticated security threats, businesses are turning to visitor management systems that integrate access control, biometric verification, and real-time monitoring, ensuring only authorized visitors are granted access to sensitive areas.
The shift toward contactless technology is a major trend in the visitor management system market. With the heightened importance of health and hygiene, many businesses are adopting contactless check-in options that minimize physical interaction, providing a safer experience for visitors while adhering to social distancing measures.
Visitor management systems play a crucial role in ensuring organizations meet regulatory and legal requirements. With industries facing stricter compliance regulations regarding visitor documentation and security, businesses are increasingly relying on VMS solutions to automate record-keeping, streamline audits, and ensure compliance with data protection laws.
As businesses focus more on creating seamless and efficient experiences for their visitors, VMS solutions offer features that improve convenience and satisfaction. From self-service kiosks and pre-registration options to digital badges and personalized notifications, these systems provide a smooth experience for both visitors and host organizations.
Cloud-based visitor management systems are gaining traction due to their scalability, ease of use, and remote accessibility. These solutions allow organizations to manage visitor activities across multiple locations, providing flexibility in operations while ensuring data security and real-time updates.
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Top Companies in the Visitor Management System Market
Key players operating in the visitor management system market across the globe are Honeywell International Inc. (Honeywell), Eptura, Envoy Inc. (Envoy), AlertEnterprise Inc. (AlertEnterprise), Pitney Bowes, SmartSpace Software PLC, Genetec Inc. (Genetec), HID Global, MRI Software, iLobby, Jolly Technologies Inc. (Jolly Technologies), Sign in Solutions, Eden Software Solutions, Splan Inc. (Splan), Digicred Technologies, Building Intelligence, OfficeSpace Software, VAMS Global, Qminder, Raptor Technologies, Verkada Inc. (Verkada), Carson Living, Vizmo, Visitly, Transmission, Swiftlane, Vizitor, Visitorz.io, Tactic, and VersionX Innovations Pvt Ltd (VersionX). These vendors adopt different types of organic and inorganic growth strategies, such as product launches, partnerships and collaborations, and mergers and acquisitions, to expand their offerings in the visitor management system market.
Honeywell is a renowned engineering and technology company that specializes in creating and producing a broad range of products and solutions to solve issues in diverse fields, such as energy, security, safety, productivity, and urbanization. Honeywell focuses on several key areas, including energy-efficient products, specialty chemicals, process technologies, electronic and advanced materials, productivity solutions, sensing technologies, safety and security technologies, and spare components. Honeywell also provides management and technical services, training, and maintenance services to support its customers. Honeywell serves various sectors, including Aerospace & Travel, Building Technologies, Energy & Utilities, Healthcare & Life Sciences, Logistics & Warehouse, and Retail. The company has a global presence in 70 countries across North America, Europe, Asia Pacific, and Latin America, with 970 locations. In VMS, Honeywell offers different products, such as LobbyWorks – Visitor Management Suite, Pro-Watch Visitor Management – Software Solution, and Sine Platform.
Pitney Bowes is an advanced technology company that provides commerce solutions to enable billions of transactions worldwide. With a client base of 1.5 million, the company offers a range of solutions in various areas such as eCommerce fulfillment, shipping, and returns; cross-border ecommerce; office mailing and shipping; presort services; and financing. Their innovative Smart Access Management (SAM) software provides a centralized online portal and kiosks to efficiently manage staff, visitor, and contractor access across multiple locations. Pitney Bowes is committed to customer service, innovation, and creating secure and compliant environments for their clients’ visitors, contractors, and staff.
SmartSpace Software PLC is a top provider of Integrated Space Management Software for smart buildings and commercial spaces. Their suite of software modules, which includes meeting room management, desk booking, and visitor management, is designed to optimize space utilization and enhance overall workplace efficiency. Their cutting-edge SaaS platform enables businesses to streamline workspace operations, improve employee productivity, and provide a seamless visitor experience. SmartSpace’s innovative solutions cater to a range of industries, from manufacturing and logistics to construction and beyond. The company currently operates two businesses: SwipedOn and Space Connect. SmartSpace Software PLC focuses on organizations that strive for efficient and effective real estate. They provide products in two sectors: workplace and hospitality. They have a strong presence in North America, Europe, and Asia Pacific.
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