Abu Dhabi, UAE – The Federal Authority for Identity, Citizenship, Customs & Port Security (ICP) achieved outstanding recognition at the HBC 2024 International Awards held on November 9 in Riyadh. The ceremony celebrated international excellence and drew distinguished guests, including H.E. Almarri Lieutenant General Mohammed Ahmed, Director General of the General Directorate of Residency and Foreigners Affairs – Dubai; His Excellency Dr. Engineer Saad bin Ahmed Al Muhannadi, President of Qatar’s Public Works Authority; His Excellency Dr.Wahdan Al Qadi, CEO of the Saudi Investment Fund for Events; and Dr. Emmanuel Cerroni, Director General of HBC.
Achievements of ICP at HBC 2024:
- Organizational Diamond Award: Federal Authority for Identity, Citizenship, Customs & Port Security – ICP was honored for its exemplary organizational practices that prioritize strategic governance, innovation, and sustainability.
Key achievements include:
- Digital Excellence: Full digitization of services, achieving 100% accessibility for users.
- Compliance Leadership: Earning 33 ISO certifications in 2024 with zero discrepancies, a testament to ICP’s dedication to meeting and exceeding international standards.
- Strategic Vision: Development of a forward-looking strategic plan for 2023–2026, aligned with the UAE’s sustainability and innovation goals.
- Sustainability Efforts: Implementation of energy-efficient systems and green initiatives that contribute to a reduced carbon footprint and cost efficiency.
These initiatives underscore ICP’s leadership in driving innovation, operational excellence, and sustainable development, making it a role model for governmental organizations globally.
Event Highlights:
The HBC 2024 Awards recognized 60 winners across 28 categories, representing over 5,000 assessment hours and 3,741 applications. With the global launch of the Intelligent Sustainable Excellence (ISE) Model and the introduction of the HBC Quality of Life Award, the event underscored a commitment to advancing standards that enhance societal well-being.
Congratulations to the Federal Authority for Identity, Citizenship, Customs & Port Security and its leadership for their accomplishments. These awards underscore their dedication to innovation, excellence, and sustainability in public service.
For more information, please visit https://www.hbcworld.org/cases
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