BOSTON – November 21, 2024 – CallReply.ai, a division of the MagnetMint.com family of brands, today announced the launch of its new AI-based call center agents. These software agents leverage the power of artificial intelligence (AI) to place and receive calls using human-like language on a 24/7 basis. The service offers enterprise-grade AI-driven call center capabilities to small and medium-sized businesses (SMBs), which often lose revenue due to missed calls and unqualified leads. CallReply.ai’s human-like AI-powered agents solve this problem, offering seamless, natural customer interactions that not only feel personal but also deliver competitive advantage, growth, and gains in operational efficiency.
“We are thrilled to debut this transformative line of AI-powered call center agents,” said Platon Alexander Belmont, Founder and CEO of CallReply.ai. “The advantages of AI-powered communication are no longer restricted to big companies. With our human-like AI agents, you can now deliver exceptional customer experiences without the overhead of additional staffing.”
Unlike traditional call automation, CallReply.ai’s technology is designed to replicate the nuances of human conversation, delivering a natural and professional experience that builds trust with customers. This approach has proven to increase appointment bookings and customer satisfaction significantly.
From Missed Opportunities to Closed Deals: How CallReply.ai Empowers SMBs
Having an AI-based call center gives companies control. The CRM app receives all business calls, with tracking of every interaction, as well as offering appointment reminders and lead follow-ups. CallReply’s live agent override will pause and redirect calls when a staff member is needed to directly handle conversations. The system filters out telemarketers and unimportant calls, while highlighting strategic calls.
The service is programmed to initiate outbound marketing calls immediately after web market-capture forms are submitted. This rapid response helps companies qualify leads and set sales appointments. CallReply.ai schedules and reschedules appointments. The technology is also programmed to send important reminders. CallReply clients receive a call summary of every incoming call.
A Customer Success Story
One of CallReply’s customers, an appliance repair company, saw a 43% increase in clients within three months of adopting CallReply.ai. “By addressing customer questions and booking appointments after hours and during busy times, the AI agent ensured no call went unanswered, allowing technicians to focus on their work without missing new business opportunities,” Belmont said.
Multiple Service Options
The AI-based call center agents are available in three service tiers: Essential, Plus and Pro. CallReply Essential is a fully managed service that includes missed call handling, web form automation, and call summaries. The service includes unlimited team member access and a comprehensive CRM that consolidates all communication channels, phone, SMS, e-mail, and social media, into one central platform. Everyone can access the CRM and manage tasks with no extra fees.
For a small additional fee, companies can choose optional reputation management, which automates review requests and AI-driven replies on Google Business Profile.
CallReply Pro is customized and includes custom AI automation, API, and Webhook integration and bespoke communication solutions
To see how CallReply.ai’s human-like AI agents can transform business communication, visit https://www.callreply.ai for a live demonstration.
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Website: https://www.callreply.ai